Frequently Asked Questions
Clear answers about who we are, what we publish, and how our editorial programs and services work.
Browse common questions below. Our two-column layout presents answers openly—no hidden accordions—so you can scan everything at a glance.
Is Singapore Insight a marketing agency, course provider, or political outlet?
No. Singapore Insight is an independent editorial publisher focused on business, technology, and city life reporting. We are not a marketing agency, vocational training centre, or political commentary platform. We do not sell advertising copy, offer certification courses, or endorse political candidates. Our revenue comes from reader subscriptions, institutional licences, and clearly labelled sponsored features that never influence newsroom decisions.
What topics does Singapore Insight cover?
Our three editorial pillars are commerce and enterprise, technology and innovation, and urban living. We report on corporate developments, startup ecosystems, infrastructure projects, housing policy, transport design, food culture, and sustainability initiatives. We avoid partisan political campaigning and sensational crime coverage unless directly relevant to economic or civic affairs.
How do I subscribe?
Visit our services page for tier descriptions, then contact us or complete the subscription form sent by our accounts team. Individual plans activate within twenty-four hours. Institutional licences require a signed agreement and typically provision within three business days. All subscriptions include access to the article archive and weekly briefing newsletter.
Can I share articles with colleagues?
Individual subscribers may share article links freely. Copying full text or PDFs for redistribution violates our terms of use. Institutional licences permit internal sharing within the licensed organisation up to the seat count specified in your agreement. Contact us to upgrade if your team grows.
How do editorial programs differ from courses?
Programs are live briefings and roundtables where editors present research findings and facilitate discussion. They do not include graded assessments, certificates, or curriculum accreditation. Think of them as extensions of our reporting—deeper context for readers who want conversation alongside articles.
Do you accept story tips anonymously?
Yes. Use our contact form and select "Editorial Tip" or email [email protected]. For sensitive documents, we provide SecureDrop instructions upon request. We protect confidential sources within the bounds of Singapore law and our ethics policy.
How do you handle corrections?
Errors are corrected promptly with a visible note at the top of the affected article, including the date and nature of the change. Readers may report mistakes via the contact form. Significant corrections are also noted in the following weekly briefing.
What is your relationship with advertisers?
Sponsored content is labelled "Partner Feature" and produced separately from the newsroom. Advertising staff cannot assign stories or review articles before publication. No advertiser exceeds fifteen percent of annual revenue, preserving editorial independence.
Do you cover companies that sponsor content?
Yes, when newsworthy. Sponsorship does not prevent critical coverage. Editors disclose prior commercial relationships in articles where relevant. Our readers council reviews any perceived conflicts quarterly.
How is my personal data protected?
We comply with Singapore's Personal Data Protection Act. Subscriber data is stored on encrypted servers with access limited to authorised staff. We do not sell personal information to third parties. See our privacy policy for full details on collection, retention, and your rights.
Can I visit your office?
Visits are by appointment for program participants, partners, and scheduled interviews. Our address is 1 Grange Road, #10-08 Orchard Building, Singapore 239693. Reception hours are Monday to Friday, 9:00–18:00 SGT.
How do I cancel my subscription?
Email [email protected] with your account email. Monthly plans cancel at the end of the current billing cycle. Annual plans receive a prorated refund for unused full months when cancelled within the first sixty days. After sixty days, access continues until the contract end date.